I have changed a child’s permanent bookings and when I Upload Attendances it gives an error message that session already exists.
Check in the Data Entry screen that a session has not been repeated, eg. two Monday Full Days.
If no repeats then go to KM5 and Query Attendances – Synchronise with CCMS and see whether there has been hours uploaded against that child.
When Uploading Attendances there are two check boxes for each child line. The first one is Uploaded (ie. The information has been uploaded to CCMS) the second one is Synchronised (ie. The information has synchronised with CCMS). If the line goes RED check whether either of these boxes have been ticked. If the neither has a tick it means there is an issue with CCMS. Wait and re-upload later. If Uploaded is ticked but not Synchronised, go to Query Attendances – Synchronise with CCMS. This will complete the process.