Blog Archive

ByKindy Manager

I need help with our CCS Transition

If you are a KM User who requires assistance with their CCS Transition please contact us to book in a session time. One of our Support Team will guide you through the process.

Contact KM Support on 07 5594 0519
 

ByKindy Manager

I am having trouble with My PRODA Account

If you are having trouble with your PRODA account you can contact the PRODA Helpdesk.

PRODA Helpdesk: 1800 700 199
For questions regarding PRODA or if your having trouble accessing PRODA accounts contact the PRODA Helpdesk on this number Monday to Friday between 8:00am and 5:00pm AWST or email proda@humanservices.gov.au
 

ByKindy Manager

I have misplaced my CCS Person/Personnel ID and Provider ID

If you are you missing these they can be retrieved through to the Child Care Provider Entry Point via Proda https://proda.humanservices.gov.au

If you are having trouble with your PRODA account you can contact the PRODA Helpdesk.

PRODA Helpdesk: 1800 700 199
For questions regarding PRODA or if your having trouble accessing PRODA accounts contact the PRODA Helpdesk on this number Monday to Friday between 8:00am and 5:00pm AWST or email proda@humanservices.gov.au
 

ByKindy Manager

How do I begin the CCS Transition with Kindy Manager

To begin the CCS Transition with Kindy Manager it is advisable to first have your CCS Person/Personnel ID and Provider ID with you. With these items you can either follow the CCS Transition Manual we have published for KM Users or Give our Support Team a call on 07 5594 0519.

If you have a letter already informing you of your Activation Code and Device Name you can follow the Quick Guide to CCS Transition. You are welcome to give the Support team a call for assistance if needed.
 

ByKindy Manager

Where can I find more information?

The Kindy Manager team have published a few documents about the KM Kiosk. You can find these by going to the Downloads. Alternatively you can contact KM Support.
 

ByKindy Manager

What Happens if my Internet drops out while I am using the KM Kiosk?

If your internet goes down the Kiosk will still be usable. If you take the Kiosk on a bus or an excursion for example, it can still be used. It will just sync and upload any new information once it is in Wi-Fi range again.
 

ByKindy Manager

Can our Centre use more than one KM Kiosk?

Individual Centres can use multiple Kiosks under the one license. For example, some centres have a Kiosk for each classroom and/or an additional Kiosk for excursions.