Frequently Asked Questions

Click on the section about which you have a question, or use the search field on the right!
 

Other

Go into KM5 – Settings – Classification Codes.
Set up new codes in Payments of Transfer from Sibling and also in Refunds of Transfer to Sibling.
In the Data Entry screen make the Refund to the child in credit and Payment to the sibling and in the comments section enter the other sibling’s name.

Category: Other

Check which week you are trying to put the surcharge in. If the hours have already been uploaded you cannot add it to that week. You will need to add it to the following week or cancel the attendances, enter the surcharge and re-upload.

Category: Other

About once a month. Leave it on default settings.

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Kindy Manager will not update if it is open so make sure that both Kindy Manager and KM5 are closed prior to downloading the Update.
Check you are downloading the correct version – either 32-bit or 64-bit. If you are unsure which version click on Start – right click on Computer and go down to Properties – left click. This will show what system you are running. Go to www.kindymanager.com click on Updates and Installation and download the correct KMUpdate.
Open KM5 first.

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Click on “Open Existing Database”, go to KMData folder (should default to there) and select the database. If it goes back to the Can’t Find Database screen and quits with an error check to see if the database is open in another application (may have double clicked and opened in Access) or is currently being backed up. Close or wait until backup has finished.
If it still won’t find the database phone Kindy Manager Help Desk on (07) 5594-0519.

Category: Other

Phone Kindy Manger Help Desk on (07) 5594-0519 we will come online with you and log in, or get another user to log in for you.
Go to Setting – Users
This is where you can change, add or delete users and check that all fields are completed.
First Name and Surname are now a Government regulation as the user details are sent up to CCMS along with the uploading and downloading of hours.
Each user needs to have their own login and password and close Kindy Manager when it is not being used.

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Delete the latest payment then reapply dividing the money between the outstanding amount and a Bond.

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Kindy Manager controls the Childcare Centre name from our main database. We need to change it at our end. Because the Centre has changed their name manually their name is no longer valid with the KM Registration number, therefore it comes up as an unlicensed venue and can no longer print.

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Check that your registration hasn’t run out (under Settings – Centre Details) – KM Rego.
Check the system date is correct in the Control Panel – Regional Settings and the Short Date is dd/MM/yyyy and the First Day of the Week is Monday.

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Check the date in KM5. If incorrect check your computer date. If you have updated to Windows 10 your date format will have been reset to American and will need to be changed within the Regional Settings back to dd/MM/yyyy and the First Day of the Week changed to Monday .

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To change the list name or add a new list:
Settings – Manage List – Statements. Save.
To add or delete families from specific lists within Family Statements
Select the list from the drop down menu – add by checking the box or delete by unchecking the box for families – Save List.

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Go into Bonds and enter a new Entry Type of Refund. In the Comments enter how the bond was refunded, either directly to the parent or as a payment off the child’s account.
If refunding to the child’s account go to Accounts – click in Payments Made – Make a normal payment and in Payment Type select ‘Bond Refund’. To make sure there is a Bond set up already or to check the amount of the bond check down the bottom left of the Accounts screen, this will show the amount. If more than one child, check whether this bond refund refers just to this child or the siblings as well and allocate accordingly.

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In Kindy Manager click on Website (above the Bookings button) – Kindy Manager – Links and click on the Teamviewer icon.
Or, go to kindymanager.com and click on “Get Teamviewer”. You can also get it here!
Then click Run (you may need to Run a few times depending on your Internet and Virus software).
This will bring up a Remote Control window and a 9 digit Your ID and 4 digit Password. This ID and the Password is what you need to give to Kindy Manager support staff to log on to your computer.
If it doesn’t bring up the Remote Control screen check down the bottom of your monitor screen because it has may have minimised.

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If installing Kindy Manager on a new computer please phone the Help Desk on (07) 5594-0519 for assistance with the installation or for us to email the instructions to you.

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Kindy Manager support staff need to log on to your computer and update the Database Driver.

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Check that your Internet connection is working.
Check under KM5 – Settings – Database Maintenance – click Live URL and Save and if connected will get back a time/date stamp. Click Save and close.
If don’t get back a time/date stamp then check that it is
https://dss.gov.au/spinterface/provider.interface

Category: Other

AMEP – Adult Migrant English Program
CCB – Child Care Benefit
CCMS – Child Care Management System
CCS – Child Care Subsidy
CCR – Child Care (Tax) Rebate
CRN – Customer Reference Number
FAO – Family Assistance Office
GCCB – Grandparent Child Care Benefit
JETCCFA – Jobs, Education & Training Child Care Fee Assistance
SCCB – Special Child Care Benefit
Reason for Extended Hours:
CKR – Child at Risk
EXC – Exceptional Circumstances
Reason for SCCB:
CRK – Child at Risk
TFH – Financial Hardship

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Go to Settings – User Profiles.
Enter login name and password and full name and surname.
Only tick in the Supervisor box if you want to allow the new user to make changes to users.
Note: there must always be at least one user nominated as Supervisor.
All Users that submit information to CCMS must have their own login for KM5.
Close the window and re-open, click on the CCMS tab and fill in the mandatory information on the left of the screen. Do not tick any boxes at the top right unless they will talk to CCMS Help Desk (Contact Person) or use KM5 to upload/download with CCMS (Authorised Person). Select the Position Type, Role is Authorised Person and Relationship is Staff. Upload Details To CCMS.
This information will process overnight. The following day Download Details From CCMS and the staff member will be Authorised and Current.

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You will need to set all ISS educators up with CCMS.
KM5 – Settings – User Profile.
Set the educator up as a Kindy Manager User but do not tick any of the boxes unless they will log on and use Kindy Manager.
Save and close the User Profile screen and reopen. Click on the CCMS tab and fill in the mandatory information on the left of the screen. Do not tick any boxes at the top right unless they will talk to CCMS Help Desk (Contact Person) or use KM5 to upload/download with CCMS (Authorised Person).
This information will process overnight. The following day Download Details From CCMS and the educator will be Authorised and Current.

Category: Other

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