Click on the section about which you have a question, or use the search field on the right!
Make sure the child is Active in Children’s screen (must have a tick in the check box).
Create Enrolment (select the Type of Care for OSHC) – Display All (this will show all the exited enrolments as well as current enrolments).
Highlight the child and Synchronize Single.
Select Start Date (must be after the exited date) – Highlight the child and click Upload Enrolments.
Make sure the Active box is checked in Children’s screen
Entrolments – Create Enrolment – display all – highlight the child and Upload Enrolment
This will create a new active enrolment at CCMS
Sometimes a new child has been made active but was started on the incorrect date in Kindy Manager. Change the start date in Update Enrolment. You can only backdate an enrolment, not forward date it.
You can now enter their attendances in data entry screen.
Make a note of the Enrolment ID.
KM5 – Tools – Query Enrolment – enter the ID – Import.
Create Enrolment– Type of Care – highlight the child and Synchronise Single.
If the record won’t import because it is an Informal enrolment or the details are incorrect (eg. Parent DOB resetting to 1901) call the Help Desk on (07) 5594-0519.
The child is not “Active” in the Centrelink system or an incorrect CRN number or date of birth have been entered. The parent needs to go to Centrelink and make the child eligible for CCB for the correct type of care (eg. LDC or FDC) or check their CRN numbers are correct and that Centrelink have the correct DOB in their system.
Make the child Informal while you check the child’s information, then you can still process the attendances. When the child becomes Active at CCMS and you are able to make them Formal, the payments will come through for all the attendances and you can then download the payments and update their account.
Go into Update Enrolments and select Informal – Type of Care – Refresh – Highlight the child and then Make Formal.
The screen will refresh and the child line will turn green if successful and red if not.
If unsuccessful check that the CRN and birth dates are correct.
An AMEP/Other enrollment cannot be changed or updated to a Formal enrollment. You need to end the AMEP enrollment and start a new Formal enrollment. If this occurs midweek you will need to end the AMEP on the (eg.) Wednesday and start the Formal on the Thursday. If you get an error that the enrollment already exists synchronise the enrollments and check that the AMEP has been exited.
Go to Create Enrollment – Synchronise Enrollments.
This will bring up a list of changed CCB percentages.
In KM4 – Tools – Change CCB will bring up a table where you can quickly change multiple rates. Save.
The CCB% will also be different for multiple children families. You can manually override this for estimating purposes in the children’s screen.
Child has probably been deleted and then re-created. Reinstate child from Deleted Children and put an asterisk (*) next to the surname to make sure you are deleting the details for the correct child. Go into the bookings and delete all bookings for the deleted child. Delete child again.
Check that Centrelink have not set the child up as School Age.
If they have the parent will need to go to Centrelink to fix the issue.
Also check that you are not estimating for multiple child CCB when there is only 1 child or that the CCB % has changed when synchronizing enrollments but you haven’t changed it in the Children’s screen.