The statement from KM4 and KM5 showing different amounts (normally just for one family)

ByKindy Manager

The statement from KM4 and KM5 showing different amounts (normally just for one family)

This usually happens when the CCB or JET payment has been downloaded during a different week to that which it should apply to.
Go back to the week/s where the error appears –Payments – View Payments Already Downloaded – Update Accounts.
This should fix the problem.
When Payments are downloaded and not all payments are made in that week. Sometimes a payment is pending from another week (eg. 1526). By the time the payment is finalised due to JET or Centrelink issue it can be made in another week (eg. 1528). Unless you go back to week 1526 and click on Display Payments Already Downloaded and Update Accounts the amount downloaded in week 1528 will not be applied to week 1526.
Kindy Manager will automatically show a date range if there is a backdated payment in the current week.
Also check that the CCB% is downloaded, if not Query Atten – Synch with CCMS – Update CCB%.
If the record won’t update and there is still a discrepancy call the Kindy Manager Help Desk on (07) 5594-0519

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Kindy Manager administrator