Frequently Asked Questions

Click on the section about which you have a question, or use the search field on the right!
 

Attendances

This usually happens when a child has been deleted from Kindy Manager and re-entered but has not had their hours removed from the Bookings Screen.
Go to Tools – Deleted Children – tick the box for the relevant child and Re-instate.
Add an * to the Child’s Surname so you know you are dealing with the deleted child. Run a Bookings Report or Sign On Register and check to see whether you now have two children with bookings (including the re-instated child with an *)
Go to Bookings Screen and delete all hours and sessions for the deleted child.
If there are bookings or other entries in the Data Entry screen that have not been uploaded to CCMS delete these too.
Delete Child again.
This will remove them from the report.

Category: Attendances

Not updating in data entry screen after payments have been applied:
Query Attendances for that week
Synchronize with CCMS
Update CCB%
This will put the CCB% that was paid for that week.
Not updating in children’s screen or when estimating:
Synchronise Enrolments
Update Estimated CCB% in Children
This is the single child CCB% applied to that child by Centrelink.

Category: Attendances

Payments for that week have not been applied to the Data Entry screen.
Display Payments Already Downloaded
(if nothing comes up Download Payments from CCMS) then Display Payments for the week when the attendances were uploaded or deleted and re-uploaded)
Update Accounts
Even though the Green Line means that things are finalised in Kindy Manager (eg. attendance, payments, etc) if there are changes via Centrelink, CCMS can change the amounts paid in any week. It is good practice on a monthly basis to synchronise with CCMS by both Query Attendances – Synch with CCMS for multiple weeks and also go into Payments select the same weeks – Display Payments Downloaded and then Update Accounts.
Kindy Manager does automatically download payments for previous weeks and will give a Year Week range, it is up to the user to Update the Accounts for these weeks.

Category: Attendances

I have changed a child’s permanent bookings and when I Upload Attendances it gives an error message that session already exists.
Check in the Data Entry screen that a session has not been repeated, eg. two Monday Full Days.
If no repeats then go to KM5 and Query Attendances – Synchronise with CCMS and see whether there has been hours uploaded against that child.
When Uploading Attendances there are two check boxes for each child line. The first one is Uploaded (ie. The information has been uploaded to CCMS) the second one is Synchronised (ie. The information has synchronised with CCMS). If the line goes RED check whether either of these boxes have been ticked. If the neither has a tick it means there is an issue with CCMS. Wait and re-upload later. If Uploaded is ticked but not Synchronised, go to Query Attendances – Synchronise with CCMS. This will complete the process.

Category: Attendances

Yes. The child is absent and the information needs to be uploaded to CCMS regardless of what fees you are charging while they are away. If they do not want the absences counted they will need to Exit and be re-enrolled when they get back.
You must ensure that the fees charged are not less than the CCB/CCR payments being made.

Category: Attendances

The booking template is the foundational tool and has been designed to speed up the booking process; however, the template itself does not have a global facility as each child’s bookings will be unique. It will require you to make sure that each template is correct for each child and then it can work globally.
As you correct each child’s template to save time do not press “Update Bookings From Template” we have a global function to do that quickly.
Now that your templates reflect your new bookings, close down the bookings screen.
Go to Tools …….. “Bookings – Repeat Default”
Put the appropriate starting and ending weeks and update all of the Centre’s bookings in the press of a button.

Category: Attendances

Go into Bookings and update the Bookings Template for all children who are changing sessions.
To update one child’s bookings – Update Bookings From Template.
To do all children from their Templates go to Tools – Bookings – Repeat Default.

Category: Attendances

Go to the last field and click to place your cursor then tab to take you to a new line.

Category: Attendances

Someone has been changing the Data Entry screen instead of updating the Bookings Template. Call the Kindy Manager Help Desk on (07) 5594-0519. We will log on and update the Bookings Template from a correct Data Entry week.

Category: Attendances

Tools – Global Changes – Remove Fees
Setup – Centre Details – Settings – change Week # back one
Correct the fees and Generate again.

Category: Attendances

Go into Query Atten – Synchronize with CCMS a few weeks at a time.
Go into Payments and Update Accounts for the same week range.

Category: Attendances

Bookings Screen – Template – [PS] add preschool hours to the session (in the PS Hrs column) and click the drop down box in the next column to select In-house or Off-site.
Update Bookings from Template. These hours will now be Generated and uploaded to CCMS.
You can also do one off changes in Data Entry screen before uploading the attendances.
Pre-school hours are only the hours where a qualified Pre-school teacher is in the classroom running an authorised Pre-school program. During long day care this can be 6 hours per day all week (same as at school) or a few hours a couple of times a week.

Category: Attendances

Either book the child in for all days but have one or two days Zero Fee Session under Hrs Type in the Data Entry screen. Alternatively create a new reduced session for staff. Session cost must not be less than the CCB being paid.

Category: Attendances

Single line vs format with Guardian name
Quote direct from CCMS website:
“The custodial parent (including guardian or authorised person) should, if possible, record the arrival and departure times of their child or children attending care. It is best practice for the service to ensure these entries are signed or initialled by the custodial parent at the time of arrival and departure on each day of care.”

Category: Attendances

Unhandled Exception – Too much recursion
Re-send information. May come up with Session Error as information has already uploaded to CCMS. Synchronize with CCMS to check status of uploads.

Category: Attendances

Session Error – Session record already exists for the same period
Your Internet connection may have crashed previously while upload attendances – Synchronize with CCMS.
If nothing shows up with a CCMS synchronise check that the hours haven’t been double entered under Data Entry, eg. 2 Tuesdays sessions. CHECK THE HOURS AND THE SESSION DESCRIPTION. Could be that the description says BSC but the hours are ASC or that the child has moved rooms and has been booked into both (auto generated then the template is changed and re-generated).
Correct the error and re-upload attendances.

Category: Attendances

Click on Settings – Classes / Sessions.
This will open a window with all Classes and those Class’s Sessions displayed.
Click on the Class and the Sessions related to that Class will be displayed in the bottom screen.
Select the item to be changed Click Add/Edit will bring up the details screen to make changes.

Category: Attendances

Go to KM5 – Enrolments – Create Enrolment – find the child or children new to ISS, highlight and Single Synchronise.
Enrolments – ISS Viewer – will bring up the details for the ISS case.
Create a new ISS Session under Classes / Sessions for the number of daily hours but do not enter a cost.
Add the ISS sessions into the Bookings ensuring that you change the Session Type to ISS Regular hours. ISS children must have still have a Regular Hours booking for any days they have an ISS Session.
If you have already generated eligible weeks add ISS session into the Accounts screen, ensure ISS Regular hours is selected and that there is a Case ID selected in the last column.
After you have uploaded the attendances you can create a claim under Enrolments – Create ISS Claim.

Category: Attendances

Sometimes we have had to cancel multiple weeks of attendances to make a change (eg. JET, change of guardian, etc) and then reupload (see uploading multiple weeks of attendance).
Go to Query Atten and enter the first week number to be cancelled.
Tick the Use Range box and enter the last week to be cancelled.
Click on Display.
Find the child you want to cancel and click to high and click on Filter By Selected Child to just show this child’s attendances.
Click on the first instance of attendance and, if cancelling all weeks, hold down the Shift key and click on the last instance of attendance.
If only cancelling some week hold the Control key down and click on the weeks you wish to cancel.
Click Cancel Attendance

Category: Attendances

Sometimes we have had to cancel multiple weeks of attendances to make a change (eg. JET, change of guardian, etc) and then reupload (see cancelling multiple weeks of attendance).
Go to Upload Atten
Enter the first week of Attendances to be uploaded.
Click on Advanced Conditions User Advanced Filter and enter the last week of Attendances to be uploaded.
Click on Display Attendances.
Find the child you wish to upload and click to highlight.
Click on Filter By Selected Child – this will bring up that child’s attendances only.
Click on Select All – Upload Attendances.

Category: Attendances

The new Kindy Manager 6 has the 2018 dates already built in. So please update it from the downloads page.
 

Category: Attendances

CCB CCR JET

This usually happens when the CCB or JET payment has been downloaded during a different week to that which it should apply to.
Go back to the week/s where the error appears –Payments – View Payments Already Downloaded – Update Accounts.
This should fix the problem.
When Payments are downloaded and not all payments are made in that week. Sometimes a payment is pending from another week (eg. 1526). By the time the payment is finalised due to JET or Centrelink issue it can be made in another week (eg. 1528). Unless you go back to week 1526 and click on Display Payments Already Downloaded and Update Accounts the amount downloaded in week 1528 will not be applied to week 1526.
Kindy Manager will automatically show a date range if there is a backdated payment in the current week.
Also check that the CCB% is downloaded, if not Query Atten – Synch with CCMS – Update CCB%.
If the record won’t update and there is still a discrepancy call the Kindy Manager Help Desk on (07) 5594-0519

Category: CCB CCR JET

If Centre is given a letter regarding JET entitlements but the hours have are already been uploaded you will need to first cancel those weeks, then set the child up for JET and re-upload their attendances.
To check current CCMS information for JET open Create an Enrolment and double click on the child’s name. This will show the JET entitlement (eg. dates applicable and number of days).
If the JET is for the previous Financial Year (after CCMS has locked their information off) you will need to phone the CCMS HelpDesk to see how the JET and CCB/CCR will be paid if you cancel and re-upload the attendances.
In Date Entry screen ensure that JET box is ticked for all relevant attendances. Neither CCB nor JET will be paid if you select too many attendances.
In Update Enrolment select child and ensure that JFA Eligibility Details Requested box is ticked and then Update Enrolment.
JET can take a while to be paid and payment may not download for a few weeks. (see CCB not updating in a particular week and follow the procedure). Children with JET will have their Enrolment ID boxes coloured purple in the Create Enrolments screen. Double click on the child and it will show their JET eligibility.

Category: CCB CCR JET

Check the child’s immunisations are up to date.
Check their JET eligibility and that the correct number of days have been ticked for JET. If they only have 2 days JET and 3 days are ticked then no payments will be made from CCMS.

Category: CCB CCR JET

If JET has finished and has not been cancelled, by uploading the non-authorised Jet Hours to CCMS it will block payment of the CCB.
Cancel Attendances for all the weeks that have been uploaded since JET finished. Remove JET from the Data Entry screen, Re-submit Attendances.
A few days later (because refreshed JET/CCB data needs to be verified in the Centrelink system) Download Payments from CCMS– Display Payments Already Downloaded (will display multiple weeks) – Update Accounts.

Category: CCB CCR JET

Select a reason for Special CCB from the drop down box (Child at Risk, Financial Hardship) in the Children’s screen and also in Data Entry for weeks already generated.
A centre is able to approve a period of up to 13 weeks SCCB each financial year. CCMS has the power to suspend a centre’s ability to approve SCCB if there is a pattern of hardship reasons that do not meet their criteria.
Note, there is no need to enter a code for Grand Parenting Allowance. This will be paid automatically by CCMS.

Category: CCB CCR JET

This is where any CCB payments for SCCB, DOCs children, foster children, Grandparent payments are downloaded to from CCMS.

Category: CCB CCR JET

Part time loading is 110% for 32 hours or less.
Then there is a sliding scale: 34 hrs = 108%……. to 38+ hours = 100%.

Category: CCB CCR JET

Your centre has had notification that $420.50 would be deposited to their bank account. This is the same amount as shows as a total in KM5 Payments Received. But only $398.72 was deposited to the bank account.
In the Payments Received one child did not have a Clearing Number or a Paid date. But in Payments Processed an amount of $21.78 was showing and this amount was applied to the Data Entry screen in KM4.
Download Payments from CCMS the following day. Will show no new payments (because the payment has already been applied in Kindy Manager) but will now show a Clearing Number and Date Paid. This amount will be deposited to the bank account in a separate transaction.

Category: CCB CCR JET

CCS Transition

To begin the CCS Transition with Kindy Manager it is advisable to first have your CCS Person/Personnel ID and Provider ID with you. With these items you can either follow the CCS Transition Manual we have published for KM Users or Give our Support Team a call on 07 5594 0519.

If you have a letter already informing you of your Activation Code and Device Name you can follow the Quick Guide to CCS Transition. You are welcome to give the Support team a call for assistance if needed.
 

Category: CCS Transition

If you are you missing these they can be retrieved through to the Child Care Provider Entry Point via Proda https://proda.humanservices.gov.au

If you are having trouble with your PRODA account you can contact the PRODA Helpdesk.

PRODA Helpdesk: 1800 700 199
For questions regarding PRODA or if your having trouble accessing PRODA accounts contact the PRODA Helpdesk on this number Monday to Friday between 8:00am and 5:00pm AWST or email proda@humanservices.gov.au
 

Category: CCS Transition

If you are having trouble with your PRODA account you can contact the PRODA Helpdesk.

PRODA Helpdesk: 1800 700 199
For questions regarding PRODA or if your having trouble accessing PRODA accounts contact the PRODA Helpdesk on this number Monday to Friday between 8:00am and 5:00pm AWST or email proda@humanservices.gov.au
 

Category: CCS Transition

If you are a KM User who requires assistance with their CCS Transition please contact us to book in a session time. One of our Support Team will guide you through the process.

Contact KM Support on 07 5594 0519
 

Category: CCS Transition

Enrollments

Make sure the child is Active in Children’s screen (must have a tick in the check box).
Create Enrolment (select the Type of Care for OSHC) – Display All (this will show all the exited enrolments as well as current enrolments).
Highlight the child and Synchronize Single.
Select Start Date (must be after the exited date) – Highlight the child and click Upload Enrolments.

Category: Enrollments

Make sure the Active box is checked in Children’s screen
Entrolments – Create Enrolment – display all – highlight the child and Upload Enrolment
This will create a new active enrolment at CCMS
Sometimes a new child has been made active but was started on the incorrect date in Kindy Manager. Change the start date in Update Enrolment. You can only backdate an enrolment, not forward date it.
You can now enter their attendances in data entry screen.

Category: Enrollments

You are unable to update a cancelled enrollment so you need to create a new enrollment.

Category: Enrollments

Make a note of the Enrolment ID.
KM5 – Tools – Query Enrolment – enter the ID – Import.
Create Enrolment– Type of Care – highlight the child and Synchronise Single.
If the record won’t import because it is an Informal enrolment or the details are incorrect (eg. Parent DOB resetting to 1901) call the Help Desk on (07) 5594-0519.

Category: Enrollments

The child is not “Active” in the Centrelink system or an incorrect CRN number or date of birth have been entered. The parent needs to go to Centrelink and make the child eligible for CCB for the correct type of care (eg. LDC or FDC) or check their CRN numbers are correct and that Centrelink have the correct DOB in their system.
Make the child Informal while you check the child’s information, then you can still process the attendances. When the child becomes Active at CCMS and you are able to make them Formal, the payments will come through for all the attendances and you can then download the payments and update their account.

Category: Enrollments

Go into Update Enrolments and select Informal – Type of Care – Refresh – Highlight the child and then Make Formal.
The screen will refresh and the child line will turn green if successful and red if not.
If unsuccessful check that the CRN and birth dates are correct.

Category: Enrollments

The drop down box in Update Enrolments should say Informal [Refresh].
This will bring up all the Informal enrolments and you can now click on your child and click the Make Formal button. This button only appears when Informal enrolments are shown.

Category: Enrollments

The enrollment probably already exists as an Informal enrollment.
Go into Update Enrollments and select Informal, Type of Care, Refresh – Highlight the child and then Make Formal.

Category: Enrollments

An AMEP/Other enrollment cannot be changed or updated to a Formal enrollment. You need to end the AMEP enrollment and start a new Formal enrollment. If this occurs midweek you will need to end the AMEP on the (eg.) Wednesday and start the Formal on the Thursday. If you get an error that the enrollment already exists synchronise the enrollments and check that the AMEP has been exited.

Category: Enrollments

If the centre is closed, open database and synchronise enrollments to become up to date with CCMS information.
Go to Update Enrollment and Make Formal.
The child is now formalised with CCMS so attendances can be uploaded to Centrelink for fee relief calculation.

Category: Enrollments

Go to Create Enrollment – Synchronise Enrollments.
This will bring up a list of changed CCB percentages.
In KM4 – Tools – Change CCB will bring up a table where you can quickly change multiple rates. Save.
The CCB% will also be different for multiple children families. You can manually override this for estimating purposes in the children’s screen.

Category: Enrollments

Child has probably been deleted and then re-created. Reinstate child from Deleted Children and put an asterisk (*) next to the surname to make sure you are deleting the details for the correct child. Go into the bookings and delete all bookings for the deleted child. Delete child again.

Category: Enrollments

Click on the Families icon. Add New. Fill in all the relevant details on all tabs. Save.
Click Add New if you want to then add another family.

Category: Enrollments

Check that Centrelink have not set the child up as School Age.
If they have the parent will need to go to Centrelink to fix the issue.
Also check that you are not estimating for multiple child CCB when there is only 1 child or that the CCB % has changed when synchronizing enrollments but you haven’t changed it in the Children’s screen.

Category: Enrollments

Ezidebit

If you change the digital key after uploading to Ezi-Debit it won’t download the payments. You need to have the original digital key. But before the digital key number will take effect you need to shut down KM and reopen KM5. The program remembers what digital keys it starts up with even if changed.
Put back the old digital key and restart KM5. Download the payments.
Now change to the new digital key and restart KM5 before continuing with the next Ezi-Debit upload

Category: Ezidebit

Go to Families screen and click the check box at the bottom of the screen (to add) and uncheck (to delete). Enter the maximum amount that can be deducted in the Max $ box below or leave as 0 for any amount not exceeding the actual account balance.

Category: Ezidebit

To change bank account details – KM5 – Ezi-debit – Customers – click on the parent you need to change details – tick either Bank Account or Credit Card then enter the new details and Upload.

Category: Ezidebit

I have uploaded a family twice to Ezi-Debit but only one payment has been applied to their account. The other debit is sitting in Downloads with no family or child name (except in the transaction number).
It is okay to delete the payment and then manually refund the parents. The credit/debit then goes via the centre’s bank account but will not be processed in Kindy Manager data entry screen.

Category: Ezidebit

Check that you have an Internet connection. If your Internet is working correctly check with Ezi-Debit that they are not having connectivity issues.

Category: Ezidebit

Please ensure there are no spaces or dashes in the number. Should be 6 digits only.

Category: Ezidebit

KM Kiosk

The KM Kiosk is a tablet-based app that is linked with the Kindy Manager programme. The Kiosk acts as a digital sign in/out portal for parents or guardians of children who are registered for care with your centre. The app replaces the traditional sign in/out roll many centres currently use and is compliant with compulsory changes presented with the CCS.

KM Kiosk has many features that are designed to be user friendly. One of these features is its offline ability. This allows the Tablet to go out of Wi-Fi range while remaining intact and retaining all data. When the tablet is returned to Wi-Fi range, it will automatically sync and upload any new changes that may have occurred while it was offline.
 

Category: KM Kiosk

To operate the KM Kiosk you will need an iPad or Android tablet with 32 GB internal storage and access to Wi-Fi. A stand to secure the tablet that allows the tablets button and power port to be used is also highly recommended.
 

Category: KM Kiosk

The KM Kiosk will automatically record attendance times for you by capturing the information from when the parent or guardian signs their child in or out and when the child is marked as absent. Through this process the Kiosk will also capture the person’s signature.
 

Category: KM Kiosk

Go to the App Store on your tablet and search “KM Kiosk” to locate the Kindy Manager Kiosk application. Click to Download and Install. If an access prompt appears, click to Accept. This will grant Kindy Manager Kiosk access to save files and enable it access to your Wi-Fi.
 

Category: KM Kiosk

Once the KM Kiosk has been installed on your tablet, you will be able to take a look around the system with the demo data we have created. Type in “demo” for both the Login and Password. This will allow you to explore the system safely without needing to use your own centre’s data.
 

Category: KM Kiosk

The process for activating the KM Kiosk is fairly simple. If you would like to find out more about activation please contact Kindy Manager Support.
 

Category: KM Kiosk

This can be done by going to the Kiosk Settings located in your Kindy Manager and entering the new Kiosk Password. There is a minimum of 4 characters in the password field. Once you have chosen your password click the “Update Settings” button.  Similarly, to update your Kiosk Pin enter four (4) numeric characters and click the “Update Settings” button.
 

Category: KM Kiosk

We have set KM Kiosk to update automatically every 5 minutes when it is within wi-fi range. However, to update your Kindy Manager programme you can download the latest update from our website. http://kindymanager.com/download-km/
 

Category: KM Kiosk

Individual Centres can use multiple Kiosks under the one license. For example, some centres have a Kiosk for each classroom and/or an additional Kiosk for excursions.
 

Category: KM Kiosk

If your internet goes down the Kiosk will still be usable. If you take the Kiosk on a bus or an excursion for example, it can still be used. It will just sync and upload any new information once it is in Wi-Fi range again.
 

Category: KM Kiosk

The Kindy Manager team have published a few documents about the KM Kiosk. You can find these by going to the Downloads. Alternatively you can contact KM Support.
 

Category: KM Kiosk

KM Newsletter

Our newsletter is sent out regularly once per week. To subscribe you can opt-in from our website at http://kindymanager.com/subscribe-to-our-newsletter/ or just send us an email requesting to be manually added to the newsletter subscription list.
 

Category: KM Newsletter

Occasionally Newsletters are flagged as spam and sent direct to Junk mail. Check your junk mail folder and mark the newsletter as not spam and add KMnews@KindyManager.com to the contacts list. Your email programme may also have an option to add to the Sender to the “Safe Senders List” to avoid future emails being marked as spam.
 

Category: KM Newsletter

Other

Go into KM5 – Settings – Classification Codes.
Set up new codes in Payments of Transfer from Sibling and also in Refunds of Transfer to Sibling.
In the Data Entry screen make the Refund to the child in credit and Payment to the sibling and in the comments section enter the other sibling’s name.

Category: Other

Check which week you are trying to put the surcharge in. If the hours have already been uploaded you cannot add it to that week. You will need to add it to the following week or cancel the attendances, enter the surcharge and re-upload.

Category: Other

About once a month. Leave it on default settings.

Category: Other

Kindy Manager will not update if it is open so make sure that both Kindy Manager and KM5 are closed prior to downloading the Update.
Check you are downloading the correct version – either 32-bit or 64-bit. If you are unsure which version click on Start – right click on Computer and go down to Properties – left click. This will show what system you are running. Go to www.kindymanager.com click on Updates and Installation and download the correct KMUpdate.
Open KM5 first.

Category: Other

Click on “Open Existing Database”, go to KMData folder (should default to there) and select the database. If it goes back to the Can’t Find Database screen and quits with an error check to see if the database is open in another application (may have double clicked and opened in Access) or is currently being backed up. Close or wait until backup has finished.
If it still won’t find the database phone Kindy Manager Help Desk on (07) 5594-0519.

Category: Other

Phone Kindy Manger Help Desk on (07) 5594-0519 we will come online with you and log in, or get another user to log in for you.
Go to Setting – Users
This is where you can change, add or delete users and check that all fields are completed.
First Name and Surname are now a Government regulation as the user details are sent up to CCMS along with the uploading and downloading of hours.
Each user needs to have their own login and password and close Kindy Manager when it is not being used.

Category: Other

Delete the latest payment then reapply dividing the money between the outstanding amount and a Bond.

Category: Other

Kindy Manager controls the Childcare Centre name from our main database. We need to change it at our end. Because the Centre has changed their name manually their name is no longer valid with the KM Registration number, therefore it comes up as an unlicensed venue and can no longer print.

Category: Other

Check that your registration hasn’t run out (under Settings – Centre Details) – KM Rego.
Check the system date is correct in the Control Panel – Regional Settings and the Short Date is dd/MM/yyyy and the First Day of the Week is Monday.

Category: Other

Check the date in KM5. If incorrect check your computer date. If you have updated to Windows 10 your date format will have been reset to American and will need to be changed within the Regional Settings back to dd/MM/yyyy and the First Day of the Week changed to Monday .

Category: Other

To change the list name or add a new list:
Settings – Manage List – Statements. Save.
To add or delete families from specific lists within Family Statements
Select the list from the drop down menu – add by checking the box or delete by unchecking the box for families – Save List.

Category: Other

Go into Bonds and enter a new Entry Type of Refund. In the Comments enter how the bond was refunded, either directly to the parent or as a payment off the child’s account.
If refunding to the child’s account go to Accounts – click in Payments Made – Make a normal payment and in Payment Type select ‘Bond Refund’. To make sure there is a Bond set up already or to check the amount of the bond check down the bottom left of the Accounts screen, this will show the amount. If more than one child, check whether this bond refund refers just to this child or the siblings as well and allocate accordingly.

Category: Other

In Kindy Manager click on Website (above the Bookings button) – Kindy Manager – Links and click on the Teamviewer icon.
Or, go to kindymanager.com and click on “Get Teamviewer”. You can also get it here!
Then click Run (you may need to Run a few times depending on your Internet and Virus software).
This will bring up a Remote Control window and a 9 digit Your ID and 4 digit Password. This ID and the Password is what you need to give to Kindy Manager support staff to log on to your computer.
If it doesn’t bring up the Remote Control screen check down the bottom of your monitor screen because it has may have minimised.

Category: Other

If installing Kindy Manager on a new computer please phone the Help Desk on (07) 5594-0519 for assistance with the installation or for us to email the instructions to you.

Category: Other

Kindy Manager support staff need to log on to your computer and update the Database Driver.

Category: Other

Check that your Internet connection is working.
Check under KM5 – Settings – Database Maintenance – click Live URL and Save and if connected will get back a time/date stamp. Click Save and close.
If don’t get back a time/date stamp then check that it is
https://dss.gov.au/spinterface/provider.interface

Category: Other

AMEP – Adult Migrant English Program
CCB – Child Care Benefit
CCMS – Child Care Management System
CCS – Child Care Subsidy
CCR – Child Care (Tax) Rebate
CRN – Customer Reference Number
FAO – Family Assistance Office
GCCB – Grandparent Child Care Benefit
JETCCFA – Jobs, Education & Training Child Care Fee Assistance
SCCB – Special Child Care Benefit
Reason for Extended Hours:
CKR – Child at Risk
EXC – Exceptional Circumstances
Reason for SCCB:
CRK – Child at Risk
TFH – Financial Hardship

Category: Other

Go to Settings – User Profiles.
Enter login name and password and full name and surname.
Only tick in the Supervisor box if you want to allow the new user to make changes to users.
Note: there must always be at least one user nominated as Supervisor.
All Users that submit information to CCMS must have their own login for KM5.
Close the window and re-open, click on the CCMS tab and fill in the mandatory information on the left of the screen. Do not tick any boxes at the top right unless they will talk to CCMS Help Desk (Contact Person) or use KM5 to upload/download with CCMS (Authorised Person). Select the Position Type, Role is Authorised Person and Relationship is Staff. Upload Details To CCMS.
This information will process overnight. The following day Download Details From CCMS and the staff member will be Authorised and Current.

Category: Other

You will need to set all ISS educators up with CCMS.
KM5 – Settings – User Profile.
Set the educator up as a Kindy Manager User but do not tick any of the boxes unless they will log on and use Kindy Manager.
Save and close the User Profile screen and reopen. Click on the CCMS tab and fill in the mandatory information on the left of the screen. Do not tick any boxes at the top right unless they will talk to CCMS Help Desk (Contact Person) or use KM5 to upload/download with CCMS (Authorised Person).
This information will process overnight. The following day Download Details From CCMS and the educator will be Authorised and Current.

Category: Other

Reports

Go to Chidren screen and ensure there is a tick in “Include On Statement” box.

Category: Reports

In KM5 – KM Reports – Statistics
Occupancy or Utilisation report showing how many children were in the different sessions. Average number of places used. Report for DOCS.

Category: Reports

Yes. KM4 – Reports – Accounts – Receipts. Then choose which style of receipt suits your purpose.
Can also be used for printing off multiple weeks or months or all receipts in a particular week.
 

Category: Reports

KM5 – KM Reports – Lists – Birthdays.

Category: Reports